Shipping, Return, and Refund Policy
Shipping Policy:
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Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Shipping Rates & Delivery Times: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location and the shipping method chosen.
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Domestic Shipping: We ship within [Country Name], with delivery times typically ranging from 3 to 7 business days after your order has been dispatched.
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International Shipping: We currently offer international shipping to [list of countries]. International delivery times depend on the destination and may take 10-14 business days.
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Tracking Information: Once your order has been shipped, you will receive a tracking number via email so you can follow its journey.
Return & Refund Policy:
At Revive Cosmetics, we are committed to ensuring that you are completely satisfied with your purchase. If you are not, we offer a 7-day return and refund policy under the following conditions:
Eligibility for Returns:
- Time Frame: You may request a return or refund within 7 days of receiving your order.
- Condition of Products: Items must be returned in their original, unused, and unopened condition. For hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Gift cards
- Items marked as final sale
- Products that have been opened or used
Return Process:
- Contact Us: To initiate a return, please email us at contact@revivecosmetics.org with your order number and the reason for the return. We will provide you with instructions on how to return your items.
- Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival. Please ensure your return is well-packaged and sent with a reliable carrier as we are not responsible for lost or damaged returns.
Refund Policy:
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Refund Method: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.
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Partial Refunds: If an item is not returned in its original condition (opened, damaged, or missing parts), only a partial refund may be granted.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately with photos of the product and packaging, and we will arrange a replacement or refund at no additional cost.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the replacement product.
For any further questions or concerns regarding our shipping, return, and refund policy, please feel free to contact us at contact@revivecosmetics.org.
Thank you for shopping with Revive Cosmetics!